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Note: You can use this method to reset a password only for the administrator accounts that authenticate by using Symantec Management Server authentication. A password is reset by sending an email that contains a link to activate a temporary password. ![]() If you have system administrator access rights for a site, you can allow your administrators to reset passwords. Symantec endpoint protection manager reset password update#Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) or greater does not use resetpass.bat and it has been removed from the Tools directory. Setting up authentication for administrator accounts Resetting the administrator user name and password to admin Symantec endpoint protection manager reset password how to#For more information, see the knowledge base article, How to setup a SEPM administrator account to use your Active Directory authentication. You must use a new Administrator account to use Active Directory authentication. Important Note: For the Symantec Endpoint Protection Enterprise Edition, do not use the admin account when setting up Active Directory Authentication. The default lockout period is 15 minutes. Note: If the account has been locked out due to repeated logon attempts, the resetpass.bat tool does not unlock the account. Double-click resetpass.bat. The password is reset to admin.Ĥ. ![]() Go to the \Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.ģ. Symantec endpoint protection manager reset password windows#On the computer that runs Symantec Endpoint Protection Manager, start Windows Explorer.Ģ. Note: If you change the admin account name to something other than admin and then run resetpass.bat, it changes the account name back to admin.ġ. ![]() You can use the resetpass.bat to reset the password for the Symantec Endpoint Protection Manager admin account. The Symantec Tool is a batch file located in the following path “C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools” in this guide i am going to walk you through resetting the admin password.įor versions below than Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1), you may like to use resetpass.bat utility. You could also set SEPM to not to make password expire for easier management, just be sure you have choosen a strong password.For one reason or another you might come into a situation were you are unable to login to the Symantec Endpoint Manager Console, Symantec provides a tool that helps to reset the admin password, this tool is placed by default in the SEP Manager installation folder which means you are required to have physical access to the OS on which the SEP Manager is installed. I suggest to decrease the account lockout duration to 5 minutes and to add a backup admin account to be able to logon even in case of problems with the primary account. Once you are logged in the SEPM management console you can also select the 'admin' tab and change the security policy to respond to failed login attempts and to define lock duration. "%JAVA_HOME%\bin\java.exe" -Xms64m -Xmx256m -XX:MinHeapFreeRatio=30 -XX:MaxHeapFreeRatio=40 -classpath "?%\.\bin\inst.jar ?%\.\bin\inst-res.jar" ="?TALINA_HOME%" ="?TALINA_HOME%\bin" .DatabaseFrame setpassword admin admin endlocal Here's the content of this file for a better off setlocal set CATALINA_HOME=?%\.\tomcat set JAVA_HOME=?%\.\jdk The resetpass.bat will temporarily reset the password to 'admin' and it will immediately ask you to choose new credentials. Type 'resetpass.bat' and press 'Enter' to run the batch file which is in charge of resetting the password.Type 'cd C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools'.Open a command prompt with elevated privileges.The second one consistes of one simple procedure: If you have entered 5 wrong passwords, two solutions are available: the first one is to quietly sit in your chair, sip your coffee and wait for 15 minutes to pass. The 'admin' account is then kept locked for 15 minutes after which it unlocks itself automatically. First, what you must know is that the SEPM security policy is set to lock the 'admin' account after 5 wrong passwords are entered. Here's the procedure to reset the password for Symantec EndPoint Protection Manager on a Windows 2008 server. ![]()
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